thread How do change your passcode in Payments Troubleshooting

How do change your passcode

Troutlake — Sun, 21 Sep 2025 17:37:49 GMT

Whenever we use a Debit card with No Tap enabled we get pass code screen which is impossible to get out of. Square gets stuck on pass code screen. Have to uninstall app and reinstall. Any ideas?

Re: How do change your passcode

Tom — Mon, 15 Apr 2019 23:05:09 GMT

Hello @Troutlake, welcome to the Seller Community!

Thanks for bringing this up and for taking the time to start troubleshooting. Sorry to hear about this issue—that shouldn't be happening.

If you haven't had the chance to give the remaining steps on this article a run-through, please try them out and let us know how it goes: Square Point of Sale App Troubleshooting.

If those doesn't correct this, please get in touch with our Customer Success Team for a deeper dive, or reply here. I'll be happy to have another look!

Passcode

Misterray60 — Tue, 24 Dec 2019 01:11:25 GMT

I started my square but forgot my passcode. How do I change it or reset it

Re: Passcode

AshleyK — Wed, 25 Dec 2019 21:18:12 GMT

Hey! Thanks for asking! I merged your post with another titled "How do I change my Passcode." It will hold the answers you are looking for. Have a nice day! 🙂

Re: How do change your passcode

AndyG — Fri, 16 Jul 2021 14:30:35 GMT

So frustrating. I've found several posts about my question, but they all say they merged the person with another thread, which I can't view.

Re: How do change your passcode

BernadetteA — Sun, 18 Jul 2021 01:07:48 GMT

Sorry for the frustration @AndyG

It's possible the post is older, and no longer relevant. Can you try these steps to reset the passcode?

Log into your Square Dashboard, and click Team in the left menu.
From your list of employees > Click on the Owner employee (should be your name).
Click Assign New Passcode > confirm to save your changes.

Re: How do change your passcode

AndyG — Sun, 18 Jul 2021 07:39:52 GMT

Thank you! That fixed it. 🙂