thread Re: Square is very slow? in Payments Troubleshooting

Square is very slow?

fdescarie — Sun, 21 Sep 2025 17:36:55 GMT

Is it just me but every query takes forver now. Tried rebooting my computer and relaunch the software but it isvery inconsistent. Any suggestions?

Re: Square is very slow?

kellyj — Mon, 27 May 2019 20:06:22 GMT

@fdescarie

Could you tell us a little more about what you are experiencing? Is this happening when you are trying to take a payment?

Re: Square is very slow?

fdescarie — Mon, 27 May 2019 22:01:14 GMT

Not really, there is a 4 second delay when I try to edit a profile for example, so this is quite basic stuff

Re: Square is very slow?

kellyj — Tue, 28 May 2019 12:57:16 GMT

@fdescarie

Are you editing the transaction in App or in the Square Dashboard? Are you on a computer or Wifi? How is your signal? What you are experiencing is definitely not the norm. We'd want to look into this a bit further to see if we can find a reason for the delay.

Re: Square is very slow?

Provision — Sat, 29 Jun 2019 18:12:12 GMT

It is very slow when we try to search an item in "items". When we try to type in words to search it is really bad.

Re: Square is very slow?

ashc — Sun, 30 Jun 2019 20:34:02 GMT

@Provision Hmm this usually has something to do with the internet connection or browser you're using. Our Dashboard is most compatible with Chrome and Firefox.

What browser are you using?

Re: Square is very slow?

Provision — Mon, 01 Jul 2019 17:06:21 GMT

@ashc I'm using Chrome with 1gb download and 10mb upload

Re: Square is very slow?

ashc — Mon, 01 Jul 2019 17:40:57 GMT

@Provision That's strange. Are you still having this issue?

Re: Square is very slow?

Provision — Mon, 01 Jul 2019 17:43:43 GMT

@ashc yup still having the issue, its fine on weebly. Just on square its very laggy

Re: Square is very slow?

ashc — Mon, 01 Jul 2019 17:46:26 GMT

@Provision Yikes okay.

Can you reach out to our Support Team when you get a chance?

We haven't had any other reports of this so it may be something we have to file a ticket on your behalf for.

Re: Square is very slow?

Provision — Mon, 01 Jul 2019 17:50:04 GMT

@ashc just sent support an email, thanks

Re: Square is very slow?

ashc — Mon, 01 Jul 2019 17:54:48 GMT

@Provision Sure thing! Sounds like it's a glitch and they should be able to help get it resolved quickly.

Re: Square is very slow?

Provision — Mon, 01 Jul 2019 18:00:09 GMT

I thought it was just because we have alot of items but then realized it wasnt happening on weebly.

Re: Square is very slow?

ashc — Mon, 01 Jul 2019 18:05:24 GMT

@Provision Yeah it's sounding like it's related directly to our Dashboard so it's best we take a deeper look.

Re: Square is very slow?

ncrafts — Fri, 14 Jan 2022 14:45:06 GMT

I find My site on Square very slow too, loading times are very slow

Re: Square is very slow?

Benjohn — Thu, 24 Feb 2022 18:13:35 GMT

Hello,

Good Day!

Not to add gas to the fire but we are also experiencing the same. From the Square POS itself, when we scan a product, it takes a bit for the item to appear. At times it seems the square app hangs up we need to force close it then re-open to regain functionality back. Is there a limit of number of products until things slow down? What is the maximum number of products before an expected slow down occurs?

Exported the entire Items Library to Excel, it showed we have 2,350 items and variations combined. Is this a lot already? Should we delete items we have not used for the past 2 years or so?

Just curious if this system was used for a grocery store or supermarket, would that be using a different infrastructure as to small businesses like us?

Would upgrading to the Square Register hardware fix this?

Your thoughts on the matter please. Thanks for the attention.

Pal,

Benjohn

Re: Square is very slow?

mike41 — Sun, 07 Aug 2022 19:06:50 GMT

Only when I try to show a prospective client a picture, it takes for ever. Getting Comments from people.

Re: Square is very slow?

JJ_ — Tue, 09 Aug 2022 15:10:26 GMT

Hello, @mike41 This isn't the experience we want you to have I will suggest you reach out to our eCommerce team for them to look into this situation with you. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.