thread Re: Suspicious Email in Payments Troubleshooting

Suspicious Email

BrnzBarbie — Sat, 20 Sep 2025 08:45:41 GMT

Since the outage yesterday, has anyone received an email saying that money would be withdrawn from your linked bank account for no reason? There is a balance in my square account and I don't owe anything! I think Square was hacked yesterday and our information has been compromised! I have reported the email.

Re: Suspicious Email

Lovewell — Sat, 09 Sep 2023 01:07:39 GMT

@BrnzBarbie You did the right thing to report it! If it continues, contact square support.

Re: Suspicious Email

JJ_ — Sat, 09 Sep 2023 13:44:47 GMT

Hello @BrnzBarbie

If you believe your account may have been compromised, I recommend contacting our support team as soon as possible. Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.