thread Can I send a refund receipt if I issued a refund outside of Square? in Payments Troubleshooting

Can I send a refund receipt if I issued a refund outside of Square?

LDS — Sun, 21 Sep 2025 17:32:53 GMT

The title of this thread has been edited from the original: Refund receipt

I am attempting to refund someone who paid by credit card through my online store (in August 2019). However, the refund was "cancelled" for some reason so I sent the refund by bank transfer. Is there a way to create and send a "refund receipt" through Square, even though I am not refunding to the card used to make the purchase?

Re: Refund receipt

AshleyK — Thu, 16 Jan 2020 16:25:35 GMT

Hey there! Thanks for asking. Since the refund was completed outside of Square, there is no way to issue a refund receipt through Square. You will have to do this outside of Square and just keep records of this refund. I see a lot of Seller's make a note on the customer's profile in the Customer Directory stating how and when the refund happened.

See the screenshot here to find where you can add this information:

It will be at the bottom of the customer's profile.

I hope this helps and that you also have a great day! 🙂

Re: Refund receipt

CHSTC — Fri, 23 Oct 2020 20:53:51 GMT

Is there any way to submit a request for this? We deal with a lot of third parties (insurance plans), and we need to complete refunds outside of square one frequently.