thread Re: Postal Codes are No Longer Required for Card-Not-Present Payments in Payments Troubleshooting

What do I enter if I keep getting a postal code error?

jeffwindsor — Sun, 21 Sep 2025 17:32:36 GMT

The title of this thread has been edited from the original: Postal codes are no longer required for card-not present transactions

So when it asks for a postal code, should I just ignore or should i type in something.

I still keep getting a postal code error.

Re: Postal Codes are No Longer Required for Card-Not-Present Payments

jeffwindsor — Tue, 28 Jan 2020 16:06:40 GMT

I was on with customer service rep he keeps assuring me that WE DO NEED POSTAL CODES.

this is crap because 2 customers are telling me that is the correct postal code but square keeps coming in as postal code error .SO Frustrated. HELP

Re: Postal Codes are No Longer Required for Card-Not-Present Payments

Kassi_ — Wed, 29 Jan 2020 15:29:12 GMT

Hey there @jeffwindsor -

Yes, you do need the postal code when entering those manual transactions. In some cases, the bank is slow to change the billing address, if the customer has moved recently.

I have spoken with other sellers that have had this same experience and the transaction was able to go through after a previous zip code was entered.

Please let me know if this still doesn't work on your customer's transaction.