thread Customer Directory: 'Please enter valid number' message when adding European number to a profile in Payments Troubleshooting

Customer Directory: 'Please enter valid number' message when adding European number to a profile

GilC — Sun, 21 Sep 2025 17:31:54 GMT

The title of this thread has been edited from the original: adding european phone number to customer profile

I am attempting to create a new customer profile. It does not accept a phone number with a prefix +351.... xxx xxx xxx. Give message 'please enter valid number'

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

Helen — Mon, 24 Feb 2020 18:06:53 GMT

@GilC Are you creating a customer profile in the app or online? If you haven't arleady, can you check that you're running the latest version of the Square app? (Go to the App Store or Google Play > search for Square Point of Sale > then tap Update if you see the option.)

If you've already updated the app can you reply to this post and add a screenshot of the error? With a screenshot I can create a case for you with our CS team and have our engineers investigate.

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

GilC — Mon, 24 Feb 2020 18:14:21 GMT

@Helen I am creating customer profile on line... not on phone app...the phone number I am adding with the prefix +351 is valid

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

Helen — Mon, 24 Feb 2020 18:21:00 GMT

Understood!

Can you take a screenshot of the error on the Dashboard? It would also be great if you can share the name of the browser you're using. (To find your browser details go to whatwebbrowser.com and you'll see the name and version on the screen.)

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

GilC — Mon, 24 Feb 2020 19:00:06 GMT

@Helen here is screen print

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

GilC — Mon, 24 Feb 2020 18:25:07 GMT

@Helen

Firefox 73 on Windows

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

Helen — Mon, 24 Feb 2020 19:02:32 GMT

Thank you @GilC! I removed some of your customer's personal information and I'm escalating this to the team now. I'll reply here as soon as I have an update.

It looks like you're adding the phone number in the 'Last Name' field - that's a great workaround!

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

Helen — Fri, 28 Feb 2020 00:20:36 GMT

@GilC Just to let you konw our engineering team is investigating and I'll reply here as soon as I have another update. Thanks again for your patience!

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

Helen — Mon, 02 Mar 2020 22:04:43 GMT

@GilC Good news, the engineering team was able to fix this issue at the end of last week!

If you haven't already you should be able to add a European/internationl number to a customer profile from your Dashboard or from the Point of Sale app - but pease let me know if you continue to experience this issue. Thanks again for your patience!

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

GilC — Mon, 02 Mar 2020 23:39:30 GMT

@Helen thanks for the feedback! I will complete the customer profile.

cheers

Re: Customer Directory: 'Please enter valid number' message when adding European number to a profile

Helen — Mon, 02 Mar 2020 23:57:48 GMT

No problem!