thread Offline Charges not going through in Payments Troubleshooting

Force offline transactions to post?

Cataumetfish — Sat, 20 Sep 2025 08:45:14 GMT

Like many, I disconnected my square register from the internet during yesterday's outage so I could accept offline payments. Now that square is back up, I have re-connected to the wifi, but the offline transactions are not posting. Is there any way to manually force each transaction to upload?

Offline Charges not going through

ajbraden — Fri, 08 Sep 2023 14:18:26 GMT

I have charges still processing from yesterday's outage. I have not logged out of square, yet none of them seem to be going through even though we are connected to the internet. What do I do? Will I just lose the funds? I have screen shots from 2 devices showing processing.

Re: Offline Charges not going through

thefixonwheels — Fri, 08 Sep 2023 14:21:04 GMT

same boat. asked service in chat (they don’t pick up phone even though regular business hours) and they could not assure us that the charges would not simply fall off and disappear.

Re: Force offline transactions to post?

TheRealChipA — Fri, 08 Sep 2023 15:42:07 GMT

Hi @Cataumetfish. I’m checking to see if you are still having this issue. It looks like the things were still coming fully back up when you posted this. I just recently (in the last 30 minutes) saw all of my offline transactions process and appear in my transaction history online. You may have just been in line with the thousands of others in the same boat.