thread How to control the language of the client facing appointment page? in Payments Troubleshooting

How to control the language of the client facing appointment page?

MaximeD — Sun, 21 Sep 2025 17:28:16 GMT

I use an appointment page. I'm talking about the page that my clients see when they book an appointment. I am NOT talking about the dashboard side of Square.

In the settings, I set that page so messages are displayed in French to my clients. When I see that page on my computer, it appears in English (my computer is running an English version of Windows.)

I saw my page today on a client's computer and it was in French. Her computer is running a French version of Windows. Is it what causes the page to display in one language or the other?

I don't see any ways of switching that page to French on my computer.

Can I force a language through a url option? I'd like to be able to send the address to someone in one specific language.

Re: How to control the language of the client facing appointment page?

isabelle — Sat, 16 May 2020 17:01:35 GMT

Hey @MaximeD-

There isn't a way to force the language with the Booking Site.

By default, it'll be whatever settings you have implemented in the Dashboard, but when a customer opens up your site, it'll be adjusted to whatever their language settings are on their device and/or browser.

Re: How to control the language of the client facing appointment page?

MaximeD — Sat, 16 May 2020 05:30:35 GMT

Thank you for following up @isabelle

If it's possible to request such a feature, I would like to do it. It's very useful when you want to make sure someone can understand the page, even when they are using a computer in a foreign country. Perhaps a simple link at the top of the page with a language picker? or a URL parameter such as "/?lang=en"

Cheers and thank you to all your teams for the hard work and a useful final product.

Re: How to control the language of the client facing appointment page?

sayra — Sat, 16 May 2020 17:05:40 GMT

Hi there@MaximeD. Thanks for your feedback. We will make sure to keep you in mind as we continue to improve our feature requests.

Re: How to control the language of the client facing appointment page?

alexdx — Sun, 13 Jun 2021 19:29:54 GMT

Any updates on this? I'm in Quebec and need to make sure my customers will receive the right links.

I'm currently building a website for client and it should be completely in French.

Or as an option, there should be a language switch for customers. To let them choose language.

Thank you very much for so powerful Square service for my customers.

Re: How to control the language of the client facing appointment page?

MaximeD — Mon, 14 Jun 2021 16:41:51 GMT

Hi Alex, I'm the user who posted the original question and request. I haven't seen an update on the language switch request. However, it seems that if the user's computer/phone is set to French, the website is automatically displayed in French to them. Otherwise it is automatically displayed in English. Hope this helps you.

Like you, I would prefer a url switch to be able to specify the language, but the current system seems to work in the field.

Re: How to control the language of the client facing appointment page?

alexdx — Mon, 14 Jun 2021 16:53:32 GMT

Hi Maxime,

I was sure it should be in French for OSs that use it as main language.

But after some clients had a problem to take appointment because didn't understand English, I did a tests myself.

I've switched my devices to French but still have pages in English on Square Appointments.

I tried iPhone, Huawei Phone and MacBook Pro. But pages are still rendered in English. Also have tried different browsers, Firefox, Safari, Chrome.

Thank you very much for your help.

Re: How to control the language of the client facing appointment page?

MaximeD — Mon, 14 Jun 2021 22:16:18 GMT

I hope this issue gets addressed soon.

Re: How to control the language of the client facing appointment page?

EstherGloria — Fri, 19 Aug 2022 12:15:04 GMT

Hi, need the client facing side to be in Spanish. even after setting my dashboard language to Spanish, i still see everything in the dashboard and client side in english.