thread Bug Report: Square Appointment not Cancelling some appointments in Payments Troubleshooting

Bug Report: Square Appointment not Cancelling some appointments

MaximeD — Sun, 21 Sep 2025 17:26:45 GMT

Hello, I have noticed the following bug:

A client cancels a weekend appointment. It is removed from the Square Calendar, but not from the connected Google Calendar. It should be removed from both.

This problem doesn't happen for week day appointments.

Cheers!

Re: Bug Report: Square Appointment not Cancelling some appointments

JustinC — Sat, 27 Jun 2020 20:32:07 GMT

@MaximeD - reach out to our Appointments Team to report the bug you're running into. They'll be able to file a ticket with Engineering.

Re: Bug Report: Square Appointment not Cancelling some appointments

MaximeD — Tue, 30 Jun 2020 07:41:25 GMT

I noticed something more specific about the bug: it's not weekend related as I first thought but it seemed instead to be happening when canceling a single appointment that is part of a series.

Cheers!