thread Re: Why can’t I log my employees in in Payments Troubleshooting

Why can’t I log my employees in

Gisellebeaudoin — Sun, 21 Sep 2025 17:25:24 GMT

I have created passcodes for my employees, I’ve even given them full permission. When I open square it asks for a 4 digit pin. It will not accept anyone’s but mine (master pin). From there, I can’t log in any of my other employees unless I log out but their pins do not work on log in screen. What am I doing wrong?!?!

Re: Why can’t I log my employees in

sayra — Sat, 18 Jul 2020 21:05:01 GMT

Hey @Gisellebeaudoin.

This article may provide you with some clarity on how you can set up your Team Members. A device code is used to allow your employees to process transactions. If you decide to use their email address to create a password this will give them access to other settings within your Square account. Feel free to contact our Customer Success Team here if you need more help.