thread Re: How to use Terminal? in Payments Troubleshooting

How to use Terminal?

Dongho — Sun, 21 Sep 2025 17:23:45 GMT

Hi i was bought Square Terminal today, but it doesn’t work getting payment with contactless and chip also Mag stripe so, i don’t know what do i do now. And then i set up the my bank account already so, please tell me how to figure out it.

thank you

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Re: How to use Terminal?

JustinC — Sat, 15 Aug 2020 21:05:22 GMT

Hi @Dongho - What happens on the Terminal when you run a card? Are you stopped by an error message? Does the screen continuously load? Are you seeing a declined payment message.

With a little more detail, I'll be able to provide next steps.

Re: How to use Terminal?

Dongho — Tue, 18 Aug 2020 19:37:48 GMT

I want to receive payment by tap, but it doesn't work like above picture

Re: How to use Terminal?

Kassi_ — Wed, 19 Aug 2020 14:18:41 GMT

Hey @Dongho -

I am stepping in for Justin. Thank you for sharing that screenshot! I am going to recommend reaching out to our CS Team directly. They will be able to get you in touch with one of our Hardware experts to dig deeper into what you're seeing on your Terminal.