thread Re: Machine is connected to wifi but when taking a payment it says that there is no internet conn... in Payments Troubleshooting

Machine is connected to wifi but when taking a payment it says that there is no internet connection.

physiofitness88 — Sun, 21 Sep 2025 17:22:43 GMT

When taking a payment while connected to wifi, the transaction does not go through. There is message stating that there is no internet connection, even though the machine is connected in settings.

Re: Machine is connected to wifi but when taking a payment it says that there is no internet conn...

Helen — Thu, 03 Sep 2020 16:32:41 GMT

@physiofitness88 I'm really sorry to hear you're having trouble with your Square Terminal. These wifi troubleshooting steps should help. However, please also keep an eye on Square's Status page - our engineering team are working to resolve an issue affecting payments and logins so it's possible this issue is related.

Re: Machine is connected to wifi but when taking a payment it says that there is no internet conn...

Ewefarm — Sun, 22 Nov 2020 00:34:06 GMT

Having the same issue but it’s only with android devices - iPhone has no problems

Re: Machine is connected to wifi but when taking a payment it says that there is no internet conn...

ashc — Mon, 23 Nov 2020 12:32:44 GMT

Hi @Ewefarm and welcome to the Community.

I assume you're not talking about our Terminal since you're using it with a phone.

I would recommend checking our Compatibility page to make sure whatever devices you're using together are compatible.