thread Photos being cropped on the product page in Payments Troubleshooting

Photos being cropped on the product page

kristinaadel — Sun, 21 Sep 2025 17:18:30 GMT

Hi there,

I'm uploading images for a photography business but when I view it on the website, the product page forces me to choose a ratio for all images. But all the photos are different as it's a photography business and I'd like to not be cropped, at least on the product page. Let me know if there's a solution for this, thanks!

Re: Photos being cropped on the product page

JCVPhotography — Wed, 07 Oct 2020 15:59:33 GMT

It looks from the FAQ that you have an option to choose a square or rectangular ratio for display. From what I'm reading, you can enable the setting for all your images, or you can choose a setting for individual images.

This is from the FAQ:

Q: What about image ratio?

A: Product image ratio really comes into play on your “Shop All” and category pages where items are displayed alongside each other in rows.

The ratio setting in Store > Setup > General applies to all product photos, so consistency is more important than using a specific aspect ratio.

Photos come in two shapes: square (1:1 ratio) and rectangular (2:3/3:4 and 3:2/4:3 - portrait and landscape modes, respectively). If you use a mix of these, you’ll likely end up with odd cropping and inconsistent results.

Re: Photos being cropped on the product page

ClaireBureauArt — Tue, 20 Dec 2022 20:37:55 GMT

I have the same issue with my fine art. I can understand that the photos need to be a consistent size on the Shop All or Category pagea, but the individual item page should show the actual photo as it is on file, not a cropped version!

Re: Photos being cropped on the product page

JJ_ — Fri, 23 Dec 2022 00:01:21 GMT

Hey there @ClaireBureauArt

Thank you for sharing your interest in this feature. I recommend commenting and liking this Feature Request.

Important: When submitting, make sure to include the details of how this feature will help your business succeed (how would you use it and what you expect from it).

Re: Photos being cropped on the product page

Katswi — Wed, 15 Mar 2023 05:27:56 GMT

I can't find where to change the image crop settings. I'm guessing it's moved, but to where? TIA!

Re: Photos being cropped on the product page

BernadetteA — Fri, 17 Mar 2023 02:17:52 GMT

Thanks for posting, @Katswi 👋

I just want to make sure I'm understanding your request because this is an older thread that discusses different issues with photo cropping.

At the moment, it is only possible to select ONE ratio for all of your images. You cannot select a tall ratio for portrait images, and a wide ratio for landscape. This can cause some frustration for sellers, especially those that sell artwork.

That said, I believe you are correct that the setting on the backend has moved. 🤔 I can't seem to find it either. The alternative is to make the change to the ratio from within the site editor.

Click on Edit Site, then click the dropdown in the top left corner to view a list of your pages. Select any of the Items towards the bottom of the list to open the Item Details page. Click on the image itself and you will see a menu in the left panel with an option to edit the ratio. Whatever setting you select will update ALL of the images.

You can also edit the ratio of the Featured Items section, and the Shop All page by following similar steps.

Please let us know how this goes, and if you have any other questions. 😊

Re: Photos being cropped on the product page

Katswi — Fri, 17 Mar 2023 03:54:55 GMT

Thanks for weighing in @BernadetteA. I did finally find it, where you mentioned, in the Site Editor. There seems to be two tiers. I am in the process of checking if changes in one location trump the other or supplement it. Tier 1 (Edit Site > Shop All > Item List) indicates ALL images affected, whereas the other location I found options seems to parse things out like "all FEATURED images". Square support should update its help files when such changes are implemented. Screen grabs would help substantially.

Re: Photos being cropped on the product page

BernadetteA — Sat, 18 Mar 2023 04:58:58 GMT

Glad to hear you found the setting, @Katswi 😊

We do have a team that updates resource articles, but things can change quickly around here and sometimes updates get overlooked or missed. I'll make sure to submit an internal request to verify which articles are out of date in regards to the image ratio settings.

Thanks so much for bringing this topic up! We definitely appreciate the heads up! ❤️