thread Re: Cannot access to the online store in Payments Troubleshooting

Cannot access to the online store

Kia_Davari — Sun, 21 Sep 2025 17:17:26 GMT

Hi team!

I have been added as a team member to 2 businesses but when I go to the online section for starting it shows the below error:

Could you tell me what should I do?

Thanks

Re: Cannot access to the online store

AdamB — Thu, 22 Oct 2020 19:33:48 GMT

Thanks for your post, @Kia_Davari.

It looks like you are logging into a Square account rather than using the appropriate login for employees. There are couple of different methods for team members to log in with, so you may want to check with the person that added you as a team member to see what you need to do.

Re: Cannot access to the online store

Kia_Davari — Wed, 28 Oct 2020 19:34:34 GMT

Hi @AdamB!

In the previous stage, I didn't have an account by myself and I had created one with the invitation had gotten from my clients.

After reaching out to you, I created one Square account for myself and asked my clients to deactivate the previous attempt and re-add me.

But still, when I am going to enter those accounts through the invitations, I get an error which is like this:

Please let me know what should I do! thanks

Re: Cannot access to the online store

JustinC — Thu, 29 Oct 2020 15:19:28 GMT

@Kia_Davari - Justin here!

Looks like the image you recently uploaded is broken so I'm not able to see it, but judging from the first screenshot you sent, that error occurs if the page times out due to inactivity or when there's an issue with your browser.

Is the error happening while using Google Chrome?

Re: Cannot access to the online store

KiaDavari — Thu, 29 Oct 2020 15:22:28 GMT

Re: Cannot access to the online store

KiaDavari — Thu, 29 Oct 2020 15:25:57 GMT

Hey Justine! Actually, I believe it is not related to inactivity as I was on the page but just the online section was inaccessible.

Re: Cannot access to the online store

KiaDavari — Thu, 29 Oct 2020 15:33:43 GMT

@JustinC

I have an independent account for myself as I had to create to join the DMS Square community. Does it make a problem?

Re: Cannot access to the online store

sayra — Fri, 30 Oct 2020 00:21:12 GMT

Hey @Kia_Davari - If you created a personal account this should not be a problem. From the picture you sent us, it seems like there is an internet connectivity issue. Can you please try this on an Incognito browser?

Re: Cannot access to the online store

carlarudbergchi — Tue, 30 Aug 2022 13:46:22 GMT

I'm having the same issue, but it takes me to my test site, not the one I clicked on

Re: Cannot access to the online store

Arie — Thu, 01 Sep 2022 02:15:46 GMT

Sorry to hear about the trouble here, @carlarudbergchi! Can you attach a screenshot of what this looks like from your end so we can assist a bit better?