Deposits went to a closed account

thewildginger — Sun, 21 Sep 2025 17:16:25 GMT

So, I switched bank accounts and in the process had some payments through my online store go to the old account after it had been closed before I got everything switched to the old account.

Where did that money go and how can I get it back to go into the new account?

There were two transactions - one on October 30 and one on Nov 1.

Re: Deposits when to a closed account

ashc — Thu, 05 Nov 2020 13:11:01 GMT

Hey @thewildginger and welcome to the Community.

If your deposit was sent to a closed bank account one of three things will happen:

Your deposit bounces back to Square. In the event this happens you will need to link a new bank account (account & routing number) so we can deposit your funds. Not to be mistaken with linking a new debit card for instant deposit. It can take up to 5 business days for a bank account to link. Also it can take up to 7 business days for the funds to be returned to Square.
Bank accepts the deposit and issues a check. In some cases your bank may cut you a check for the deposit and mail it to the address on file.
Bank keeps the Account Open. The bank may keep your account open for some time, specifically for situations like this.

If your bank account is closed it is your responsibility to update your account information. Square assumes your linked bank account is open and active until your bank notifies us of a closure.

If you would like to give us a call check out the thread on customer codes & phone numbers.

thread Deposits went to a closed account in Payments Troubleshooting

Deposits went to a closed account

Re: Deposits when to a closed account