thread Re: How do I transfer gift card balances from an old square site to a new one? in Payments Troubleshooting

How do I transfer gift card balances from an old square site to a new one?

MatthewKess — Sun, 21 Sep 2025 17:15:29 GMT

I have a client who had a previous website built in square that has outstanding gift card balances that she wants to be transferred to her new store.

Re: How do I transfer gift card balances from an old square site to a new one?

Provision — Wed, 25 Nov 2020 04:40:54 GMT

I don't think you can transfer gift card balances. You can issue a new gift card and clear the old balance.

I can be wrong though

Re: How do I transfer gift card balances from an old square site to a new one?

Joe — Wed, 25 Nov 2020 13:11:03 GMT

Hi @MatthewKess - thanks for reaching out to us here on the Seller Community!

I am seeing from my side that Sayra may have responded to you, but I'm not able to see it directly from the Community database here, so I want to add a reply just to make sure you are taken care of.

Take a look at this Best Answer here for more info on migrating Gift Cards!