thread Re: Gift card malfunction in Payments Troubleshooting

Gift card malfunction

Karm — Sun, 21 Sep 2025 17:15:06 GMT

I sent a gift card to a customer and it says the numbers are invalid when she tried to order

AdamB — Sun, 22 Nov 2020 22:15:28 GMT

Welcome to Seller Community, @Karm, and thanks for your post.

Is your customer using it to order online? Do you know if they are typing in the gift card number or pasting it in?

Karm — Sun, 22 Nov 2020 22:16:24 GMT

Yes they are in the coupon section

AdamB — Sun, 22 Nov 2020 23:01:40 GMT

By that you mean a section on your website? What is the address of your website?