thread Re: Remove discount from donation checkout in Payments Troubleshooting

How can I prevent a coupon code from applying a discount to a donation at checkout on my website?

saraDMS1 — Sun, 21 Sep 2025 17:14:09 GMT

The title of this post has been edited from the original: Remove discount from donation checkout

Hi,

When my customers check out with a donation item the option to add a discount code and gift card are still appearing in the checkout. This doesn't really make sense since they are donating to our organization, I would like to know if I can remove this.

Thanks!

Re: Remove discount from donation checkout

Valentina — Tue, 08 Dec 2020 22:25:15 GMT

You can absolutely make it so that a coupon code only applies to certain items in the cart, @saraDMS1! ✨

Head over to the Online overview page of your Square Dashboard > Items > Coupons > select a coupon to edit > scroll to the Discount Details section:

Click into the What is discounted? dropdown to specify what customers are able to apply a coupon code to! To choose items to add, simply select the Specific Items option from the dropdown menu 🙌

You can also select entire categories instead of single items - if you have a large item library, it may be easier to lump the items you'd like to be discountable into categories, then add those categories here after selecting Specific Categories from the dropdown menu:

Re: Remove discount from donation checkout

saraDMS1 — Fri, 11 Dec 2020 17:05:02 GMT

Thank yo Valentina, will the discount code and gift card options still show at the checkout if only the one product (a donation) is selected?

Re: Remove discount from donation checkout

Valentina — Sun, 13 Dec 2020 00:09:51 GMT

Are you asking if the field in which your customers are able to enter a valid coupon code will appear if a customer adds a donation to their cart @saraDMS1? Yes, that field will always be there - but if you set up the coupon code in the way I've shown above, your customers will not be able to apply a coupon code to their donation.

Your second question - are you asking if your customer will be able to pay for a donation item using a Square Gift Card at checkout? Yes, they will have the option to + Add a gift card at checkout. I hope this helps! ✨

Re: Remove discount from donation checkout

saraDMS1 — Wed, 16 Dec 2020 15:13:15 GMT

Hi Valentina, yes I am wondering if it is possible to remove both fields the gift card and discount code from the checkout completely so that they never show up?

Re: Remove discount from donation checkout

Valentina — Fri, 18 Dec 2020 23:27:58 GMT

That would be considered a feature request at this time, @saraDMS1.

These two fields will always appear at checkout - regardless of whether or not you have set up Square Gift Cards or created a coupon for use on your website. If something changes, we can give you a shout here in this thread, so stay subscribed to receive a notification if that happens ✨