thread Re: Appointment booking after set reminder time? in Payments Troubleshooting

Appointment booking after set reminder time?

HWickRMT — Sun, 21 Sep 2025 17:11:44 GMT

I have my reminder email sent to my clients 2 days before scheduled appointment which includes COVID self assessment so it is crucial they receive it. I was wondering if a client schedules an appointment within 24 hours, will they still receive that reminder email even though it is supposed to be sent out 2 days prior?

Re: Reminder emails

Joe — Mon, 11 Jan 2021 19:41:52 GMT

Hi there, @HWickRMT 👋 Thanks for taking the time to reach out to us here on the Seller Community! Good to hear from you!

I ran this past one of our Appointments Team Members and they confirmed that if your customer books their appointment after the initial reminder period is passed, a reminder correspondence will not be sent.

Let me know if you have any other questions! We are here to help.

Re: Appointment booking after set reminder time?

Sarahdawnbaker — Thu, 15 Apr 2021 20:15:38 GMT

How did you do a custom reminder email with COVID screening questions?

Re: Appointment booking after set reminder time?

HWickRMT — Fri, 16 Apr 2021 19:24:49 GMT

Log on to square on a website browser. Click on Appointments, then click on Settings, then click on Communications. You will see a spot to send reminder e-mails and it should prompt you to customize your own reminder e-mail where you can create your own COVID screening @Sarahdawnbaker

Re: Reminder emails

Rossland — Mon, 06 Dec 2021 20:05:50 GMT

How do you set up a reminder email with covid intake forms and client forms to them

Re: Reminder emails

sayra — Wed, 08 Dec 2021 18:08:20 GMT

Hello @Rossland,

Did @HWickRMT reply not answer your question? If so, can you please provide more details related to what you would like to do.

Thanks, we will be on the lookout for your reply.