thread Re: Issues using promotion code created in Payments Troubleshooting

Issues using promotion code created

coloriemoi — Sun, 21 Sep 2025 17:11:35 GMT

Hi,

Do you have any issues once you've created the promotion code, I can't apply it to the cart, it says Coupon not found? Maybe it It's a bug?

Any clue on how I can resolve that?

Thank you.

Re: Issues using promotion code created

Joe — Mon, 11 Jan 2021 12:15:55 GMT

Hi there, @coloriemoi 👋 Thanks for reaching out and joining us here on the Seller Community! So happy to have you.

Hmmm, this is interesting indeed. It is possible that you have created your discount from the Square Point of Sale side instead of creating it through Square Online?

I would like to flag this over to our Ecomm specialists directly. Would you mind including a screenshot of the error message you are receiving here? That would be so helpful.

I will keep an eye out for your response!

Re: Issues using promotion code created

Lavian — Mon, 01 Mar 2021 19:29:22 GMT

This was from email: noreply@messaging.squareup.com

In collaboration with Jane App bookings this was a special offer with a Code: [redacted]

However, when I checked out, it didn't give me the option to add this promo code to get the discount. I am disappointed !!

Re: Issues using promotion code created

isabelle — Mon, 01 Mar 2021 19:34:20 GMT

Hmmm. You would've had the opportunity here @Lavian:

If you placed the order anyway, please give us a call.

Re: Issues using promotion code created

Lavian — Mon, 01 Mar 2021 19:32:05 GMT

I didn't see it when I checked out. Now that the sale went through & it's already shipped. How would I get the discounted price???

Re: Issues using promotion code created

isabelle — Mon, 01 Mar 2021 19:33:48 GMT

That's not something we would be able to adjust or fix from here, please give our Support Team a call and perhaps they can look into this further. Sorry about that!