thread Re: How do you mark an invoice as paid "Cash"? in Payments Troubleshooting

How do you mark an invoice as paid "Cash"?

ANoakes — Sun, 21 Sep 2025 17:10:42 GMT

The title of this thread has been edited from the original: paying cash on an invoice

If a customer wants to pay cash on an invoice, how do you mark that invoice as paid "Cash" so its considered paid and not overdue or outstanding.

Also do you get charged the square fees for that invoice since the customer paid cash?

Thanks

Re: paying cash on an invoice

ashc — Sun, 24 Jan 2021 13:31:53 GMT

Heya @ANoakes and welcome to the Community.

Hi @JADesigns!

The Dashboard layout has changed a bit recently so to mark an invoice as paid, follow these steps:

Log in to your online Dashboard and navigate to Invoices.
Select the invoice you want to mark as paid.
Scroll down to the far right where it says > More
Select to Add Payment
Select to Record Payment and then choose how it was paid. (Cash/Check/Other).

You can also mark an invoice as paid from the Invoices or Square Point of Sale app by selecting the invoice > click Add Payment >select Record Payment and then select the payment type.

You won't be charged fees as we don't process cash/check ourselves. This is just for recording purposes.

Re: paying cash on an invoice

ANoakes — Wed, 27 Jan 2021 22:45:19 GMT

Thank you, thats exactly what I was hoping. I just need it to track. Cheers Anissa

Re: paying cash on an invoice

Fuad-VreNord — Mon, 07 Mar 2022 22:12:30 GMT

Does this apply to payments received via eTransfers (Canada) also?

Re: paying cash on an invoice

JJ_ — Wed, 09 Mar 2022 21:17:26 GMT

Hey there @Fuad-VreNord and Welcome to the Seller Community!

Yes! This would totally apply to transfers or any type of payment received outside of a Square transaction.

Re: How do you mark an invoice as paid "Cash"?

ParklandFlatRat — Thu, 13 Jun 2024 08:11:52 GMT

I would like to do this. I used to be able to do this. But now the Payments pop-up comes up greyed out. If I click anywhere on it, it just goes away. Why is this happening to me? I tried a Chrome-based browser: Opera. And a Mozilla: Firefox. Same both places.

Re: How do you mark an invoice as paid "Cash"?

Laurie_ — Fri, 14 Jun 2024 06:17:40 GMT

Hi @ParklandFlatRat 👋,

Sorry to hear you're running into some troubles updating the payment on your invoice. It looks like the steps have slightly changed since we last posted, so I'll provide the updated workflow below.

Via your online Square Dashboard, please ensure you're following these steps:

1. Navigate to Invoices > select the invoice you wish to update.
2. Scroll down under Payments > select "Mark as paid."

3. Choose "Cash" as the Payment Type and enter any other relevant details.
4. Select "Save."

You will then be taken back to your main page, and you'll note your invoice has now been updated to show as paid. If have any further questions about managing your Square Invoices, please don't hesitate to reach back out to us.