thread Re: Delivery cut off time? in Payments Troubleshooting

Delivery cut off time?

igorramade — Sun, 21 Sep 2025 17:09:58 GMT

Hi there, I was wondering if is there a way to set up a cut off time for same day deliveries.?

Our delivery time is from 1 to 6pm Thursday to Saturday and 1pm to 5pm on Sundays, the courier picks up the orders at 12:30pm. We need the cut off time for same day delivery to be at 10:30am to have enough time for production.

At the moment if we get orders at 1:15pm the system allows them to have the delivery on the same day but the courier already had left. So how can the orders purchased after 10:30am be bumped to the next day delivery?
Please help!!

Thanks ,

Re: Delivery cut off time?

Valentina — Wed, 10 Feb 2021 00:02:05 GMT

Welcome back to the Seller Community! 👋

Are your Pickup hours and Delivery hours currently set identical to one another @igorramade?
Or have you already set up Delivery hours that are different from your Pickup hours?

Re: Delivery cut off time?

igorramade — Wed, 10 Feb 2021 01:33:02 GMT

Hi @Valentina ,

The pickup and delivery hours are different.

I just need a cut off time for delivery so any order coming in after the cut off time gets bumped to the next delivery date.

🙂

Re: Delivery cut off time?

Valentina — Thu, 11 Feb 2021 23:33:14 GMT

Hm, it's tough to know for sure without digging into your account with you @igorramade.

Are you able to get in touch with us by phone? That's always the fastest way to resolved complicated Square Online setup questions like this, because our team can look at your account with you and help you make adjustments in real-time instead of going back and forth. If you haven't already, please reach out directly by logging into your Square account and heading here.