thread Re: Hyperlinks Within Website Aren't Working in Payments Troubleshooting

Hyperlinks Within Website Aren't Working

Pri_B — Sun, 21 Sep 2025 17:07:31 GMT

I'm trying to hyperlink to specific sections of a page but one of two things happens when I try:

1. the link doesn't work at all.

2. It brings me to the top of the page rather than the specific section.

I've done this before on other sites and it usually works, and by all accounts it seems to be set up correctly. Does anyone know how to fix this? Thank you!

Re: Hyperlinks Within Website Aren't Working

isabelle — Wed, 24 Mar 2021 22:35:30 GMT

Hey @Pri_B!

I'm going to lean on some of our Super Sellers to see if they have any suggestions 🌟

@LukeNieuw @alexandriak @bagelboss @Donnie-M @GoGoGuest @GourmetOnWheels @HC_Charlie @homeprogreen @JamesSandbar @jjgard @JupiterGames @LocavoreStore @londontea @MAXSDELI @pessosices @pieous @porktaco @Ravenssong69 @ryanwanner @sugarlab @TheTShirtLady @VanKalkerFarms @vinesandrushes

Re: Hyperlinks Within Website Aren't Working

HC_Charlie — Wed, 24 Mar 2021 22:37:06 GMT

@Pri_B can you give us a link to an example so maybe we can see the code on your page?

Re: Hyperlinks Within Website Aren't Working

Pri_B — Thu, 25 Mar 2021 14:21:40 GMT

@HC_Charlie The site isn't published yet, but here's a preview link. For example, the word "Dispensary" in "Coming soon to a dispensary near you" should hyperlink to the map at the bottom of the page, but it isn't doing anything.

Another example is that if you go to a different page and click "Find a Dispensary" in the header, it should take you straight to the map, but is only going to the top of the homepage.

Re: Hyperlinks Within Website Aren't Working

alexandriak — Thu, 25 Mar 2021 14:30:58 GMT

There's something wrong with your code. Your find a dispensary is linking to the wrong section of your homepage (I think) based on the URL I'm seeing from your preview link. You'll want to get the correct identifier for your map section and replace /home#zlqrZn with that in your URL for the find a dispensary.

That's my 2 cents. I could be wrong, it's been awhile since I've worked with anything outside of Shopify or Wordpress.

Re: Hyperlinks Within Website Aren't Working

Pri_B — Thu, 25 Mar 2021 14:53:40 GMT

@alexandriak It doesn't seem to be working when I link it to other parts of the page either, though. Is that still a code issue?

Re: Hyperlinks Within Website Aren't Working

alexandriak — Thu, 25 Mar 2021 15:09:36 GMT

Yep something is preventing that from working properly.

Re: Hyperlinks Within Website Aren't Working

HC_Charlie — Thu, 25 Mar 2021 16:27:01 GMT

If this is a Weebly site through Square, you may not be able to add a hyperlink to a "section" or area of the same page. I tried to do a test on my own site, and the only choices I get to add hyperlinks are to other separate pages or category pages. Maybe another Super Seller or more experienced website builder will have a better solution for you.

Re: Hyperlinks Within Website Aren't Working

Kassi_ — Thu, 25 Mar 2021 16:31:09 GMT

Appreciate the assist, @HC_Charlie!

Re: Hyperlinks Within Website Aren't Working

pessosices — Thu, 25 Mar 2021 16:37:16 GMT

@Pri_B

You definitely should be able to link to different sections of your homepage. I do that on mine through the hyperlink button options, and it works.

It could actually simply be because the site is not live yet. I believe a similar thing was happening to me pre-publishing, and once I published, it worked.

I think that because it's a preview and not a live site, the sections code isn't fully live and just redirecting you to the top of that page as a result.