thread Re: Editing Confirmation E-mail for EVENTS in Payments Troubleshooting

Editing Confirmation E-mail for EVENTS

HISAccounts — Sun, 21 Sep 2025 17:07:25 GMT

I would like to edit the confirmation e-mail that gets sent when an order is placed for an event item, but when I navigate to that page, the only option is to edit the order confirmation for service items; how do I edit the order confirmation for event items?

Specifically, I would like to edit the Event Information that gets sent out in the e-mail:

We typically use three different item types (service, event, and membership) but all settings seem to be specific to service items with no option to select settings for other item types.

Re: Editing Confirmation E-mail for EVENTS

nika — Sat, 27 Mar 2021 19:44:26 GMT

Hey @HISAccounts- I regret to be the one to tell you that this is currently a feature request. I can absolutely see how you would need to change the text depending on your own scenario. We're tracking this request and will share any updates that we hear of.

Re: Editing Confirmation E-mail for EVENTS

HISAccounts — Mon, 29 Mar 2021 14:38:49 GMT

Thank you, @nika,

We would definitely make use of that feature if/when it becomes available.

Best,

May

Re: Editing Confirmation E-mail for EVENTS

GoodLotbeer — Thu, 09 Jun 2022 15:32:53 GMT

Hello, I'm curious if this issue was ever resolved with a recent update? Thank you, Gail

Re: Editing Confirmation E-mail for EVENTS

JJ_ — Sat, 11 Jun 2022 16:27:56 GMT

Hey there @GoodLotbeer

At this time you are able to customize the emails Square Online sends out by adding additional context but the default content is not editable. I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).