thread Re: Question on Taxes in Payments Troubleshooting

Question on Taxes

Candlestore — Sat, 20 Sep 2025 08:43:09 GMT

I went to answer a Question on Sales Taxes and noticed Taxes started showing up on my reports that I did not enter and have no idea about what % they are. Since Square added these how do I find out what % they are charging at? In business account settings taxes they do not appear. Only appear in Sales Tax reports.

Any help on finding the rates Square entered would be helpful.

Re: Question on Taxes

Candlestore — Sun, 10 Sep 2023 15:45:20 GMT

For an image of what I am referring to I have now added these 2 photos below.

Photo 1 Shows my Settings for Sales Taxes and shows the 1 I assigned ... PA sales tax at 6%

The 1 Tax I assigned for PA State Sales Tax

Now on my Reports > Taxes I am seeing 4 Taxes.... PA Sales Tax, Sales Tax, Sales Tax (Bath...), and Sales Tax (Dingmans Ferry....) But I have no idea what rates these are charging and can not find it in my Square account. The Pa sales Tax and Sales Tax might be because I changed the name from Sales Tax to Pa Sales Tax..... but no idea where or what rate Bath and Dingmans Ferry are charging and why? Especially since I have a website off of Square, Square is for in-store sales and a few Phone orders. The below Picture is From Reports > Taxes page..... as you can see this has Taxes highlighted on the Left column.

Bath and Dingmans Ferry show on reports > Taxes

Re: Question on Taxes

VanKalkerFarms — Fri, 15 Sep 2023 13:50:16 GMT

That is super interesting and weird. I don't have an answer but I'll bump this to see if anyone else can help.

Re: Question on Taxes

Candlestore — Fri, 15 Sep 2023 14:26:53 GMT

@VanKalkerFarms ;

Thank you for bumping this. The worst part I just thought of, is that when I did my State Sales Tax, the Gross is there then Taxable number of sales and then the sales tax collected was displayed. Now the Sales Tax collected is shown as one total so I sent the entire sales Tax to the State, am I supposed to be making 3 payments to the State, Bath, and Dingmans Ferry?? When I file taxes for my State they ask if I collected any sales taxes for Philadelphia, but have not noticed these 2 on the states tax website yet. I understand smaller areas are asking for more taxes like some of the bigger cities do but it would be nice to be notified when a CC processor starts showing it on reports to let the business owners know.

Re: Question on Taxes

VanKalkerFarms — Thu, 21 Sep 2023 19:45:36 GMT

@isabelle could you see if the right person can help out a super seller?

Re: Question on Taxes

isabelle — Fri, 22 Sep 2023 20:29:57 GMT

I'm so sorry I'm seeing this so late @Candlestore. Has this been resolved?

Re: Question on Taxes

Candlestore — Fri, 22 Sep 2023 20:50:59 GMT

@isabelle ;

No this has not been resolved and someone else in the forum asked about it too.

Here is a Link to their question about it and I linked a response to this thread.

Re: Question on Taxes

Candlestore — Sat, 23 Sep 2023 14:00:28 GMT

@isabelle ;

Not sure why I forgot or this link did not post but here it is:

General-Discussion/tax-reports/td-p/683418

Re: Question on Taxes

isabelle — Thu, 28 Sep 2023 15:51:19 GMT

Sorry for the delay @Candlestore ! I will look into this today.

Re: Question on Taxes

isabelle — Thu, 28 Sep 2023 16:01:04 GMT

@Candlestore I took a look at your account and here's what I found:

Along with the language: We use tax registrations to accurately auto calculate taxes for Square Online orders, as well as delivery orders on Retail POS. A tax registration state is one where you have a business presence. This could be your storefront, home office, warehouse or a location where you deliver to. We have pre-configured your tax registrations based on your Square locations. Add new tax registrations if you plan to deliver orders to a county outside of your existing registrations.

Did you recently start using the Retail POS app when you didn't before? How about online orders? Let me know @Candlestore !

Re: Question on Taxes

Candlestore — Thu, 28 Sep 2023 16:35:00 GMT

@isabelle ;

I have been using Square for retail since 2020.... the free one until I started with the supersellers then started using the paid version. As for Online, I only sell online through a different company. Now with one of the newer features with Square I have taken phone orders , and choose Ship to, (I believe is the wording) a customer for a few orders. I understand that Square calculates and will let me know the $ amount, but still have no idea what the % is Square is calculating this tax based on.

Plus when I go to MYpath...(PA's Tax website for business Sales Tax Payments, they have not asked about these local taxes for those two locations I mentioned. Philadelphia and Alleghany are the only two I think they ask me about as of last month.

I guess I am asking why does Square not set up something in the Tax areas stating .... Hey Square seller we have added these taxes below and we are collect this sales tax %, $ amount etc per transaction for these areas.

Pennsylvania's Sales Tax is 6%. But Square also preconfigured some for Bath and Dingmans Ferry which I do not know their rates. So Square was notified, added a Tax to my report, and I have no idea what rate it is and even on my Transaction report it just shows Sales Tax..... so I can not even use a csv file to pull out the different taxes Square set aside or calculated. If I had a csv file that showed these different taxes that would be very helpful. I have the PA sales tax being calculated for my items but these Bath and Dingmans Ferry rates are on top of the Sales Tax and I do not know what those are, and Square if they are setting these rates aside and calculating them they should at least let us know what rates they are. This way I can confirm that Square is applying the correct amount. I know for Philadelphia there is an extra 1% tax on income for people that work with in city limits.

Re: Question on Taxes

Candlestore — Thu, 28 Sep 2023 16:43:03 GMT

@isabelle ;

I just went to look at my Taxes and this is what I am referring to.

As you see in the above picture my Pa Sales Tax for In-store purchases is at 6%.

Tax Registrations for United States Pennsylvania are ??? And then when I click Manage on the right side I get the Image you posted before. Even if I click Pennsylvania all I get the option to do is delete it. No rates are shown.

Re: Question on Taxes

isabelle — Thu, 28 Sep 2023 17:29:23 GMT

Can you show me where you see the Tax Registrations for United States Pennsylvania shows up in reporting? Does it indicate the percentage there @Candlestore ?

Re: Question on Taxes

Candlestore — Thu, 28 Sep 2023 18:16:54 GMT

@isabelle ;

It does not show the % there just the $ amount.

dashboard/sales/reports/taxes

On this screen you can see it says PA tax.... but if I sold in Dingmans Ferry or Batch it would show there but again no % but I have that as shown in the screen above where it is headed Tax Rate then shows 6% on the far right. Shouldn't a tax page show the rates for all Pennsylvania Tax and the rates?

Re: Question on Taxes

VanKalkerFarms — Mon, 16 Oct 2023 13:38:19 GMT

@Candlestore any activity on this outside of this thread?

Re: Question on Taxes

Candlestore — Mon, 16 Oct 2023 15:38:01 GMT

@isabelle ;

It does not show the % there just the $ amount.

dashboard/sales/reports/taxes

On this screen you can see it says PA tax.... but if I sold in Dingmans Ferry or Bath it would show there but again no % but I have that as shown in the screen above where it is headed Tax Rate then shows 6% on the far right. Shouldn't a tax page show the rates for all Pennsylvania Tax and the rates?

That is the other problem Squares Tax Reporting groups all those taxes together in reporting in Transactions Detail, Summary etc. Now I can go on the Dash board to the Sales / Report / Taxes and see the $ amount Square is reporting and that is about the only place. If you go there in my reports and change the Time to this year .... 2023 you will see Dingmans ferry with $ amounts and Bath as all $0.00. As you can see Bath shows $0.00 but Dingmans Ferry shows $2.30 of taxes Square is saying I owe to Dingmans Ferry for this year. Which was automatically adjusted by Square with the Automatically Pre-Configured PA taxes. Just no way to see what rate each is Pre Configured at. You asked if I see a report for the Transactions showing the % for these areas. Square reporting just shows Sales tax or Tax on transactions reports all grouped together. The Tax report I took a screen shot of below is the only place I see these other 2 taxes along with the regular sales tax. My screen shot also shows which report on the square dashboard I was at. You also asked me if other reports show these rates which is kind of my question too.... Where or on what report can I see the % Square is reporting to these other areas so I can plan this for My Taxes?

Re: Question on Taxes

Candlestore — Tue, 17 Oct 2023 00:10:01 GMT

@VanKalkerFarms ;

Nothing have not heard anything else besides what is in this feed. After seeing your post earlier I replied back to @isabelle with a screen shot of the only information on a $ amount of this. Taxes on other reports just Show taxes.... not specifics that I see split.

Re: Question on Taxes

VanKalkerFarms — Tue, 17 Oct 2023 12:22:14 GMT

I figured, I was just bumping it in hopes of it getting back on someone's radar.

Re: Question on Taxes

Candlestore — Fri, 20 Oct 2023 15:29:33 GMT

@isabelle and @VanKalkerFarms ;

Guess I need to call to see what is up. When I did my Sales Tax for PA at the beginning of October there were no new questions regarding these 2 taxes Square is reporting. So now I am wondering is my Sales Tax being over inflated for what I should be paying to the State of PA?

Here is a screen shot of the questions I get asked when doing my Sales Tax for the state. This is here so when Support asks for information I can point them to this thread.

Re: Question on Taxes

isabelle — Fri, 20 Oct 2023 15:39:50 GMT

Yes! So true. You posted in the general community so anyone should have access to view this thread and get more context.

I wish I could be of more help, but I worry this is an 'works as intended' situation rather than a bug. Please keep me updated @Candlestore and let me know how your interaction with Support goes.