Refund on Invoice Paid by Cash Accidently

weloveart — Sun, 21 Sep 2025 17:04:42 GMT

We received a cheque for an invoice, and the employee went to mark the invoice as paid, but she ended up hitting cash instead of cheque. I reversed the invoice, so that I could ring it in as a cheque, and now it's showing that the invoice has been refunded. But now there is no option to accept a payment for the cheque.

You would think that if a payment on an invoice was refunded that the invoice would revert to being unpaid.

How can I change this so that I can input the cheque payment?

Re: Refund on Invoice Paid by Cash Accidently

JustinC — Fri, 14 May 2021 20:01:25 GMT

You'll have to create a new invoice. To make it easier, locate the invoice and duplicate it so you don't have to enter the info over again. Once the invoice is created, mark the invoice as paid by clicking the invoice to edit > More on the bottom right corner of the screen > Add Payment > Record Payment.

@weloveart

thread Re: Refund on Invoice Paid by Cash Accidently in Payments Troubleshooting

Refund on Invoice Paid by Cash Accidently

Re: Refund on Invoice Paid by Cash Accidently