thread Re: Adding Digital Items to Shop in Payments Troubleshooting

Adding Digital Items to Shop

Pamplemousse — Sun, 21 Sep 2025 17:02:29 GMT

Hello!

I signed up with Square because I read that you can sell digital products.

I'm setting up my site and looked up articles on how to add digital items. They all say to go to Create an Item > Item Type > Digital... but I have no "Digital" option? The only options are Physical, Prepared Food & Drink, Donation, Event, Service, Membership.

I have the free plan. Is the option to sell digital items only available in paid plans? Or only available to U.S. customers?

I also read that you have to email every file yourself. There's no automatic download link sent. You have to email the file to the purchaser every time there's a sale. Is this correct?

Thanks for the clarification!

Re: Adding Digital Items to Shop

MJD — Mon, 23 Aug 2021 22:42:01 GMT

Hi there @Pamplemousse,

just to clear things up I believe that all digital products must be created in the Square Online item library rather than the Square Dashboard. Also it is true that you must email the product to the customer each time, however there is a high amount of requests for them to be autosent.

I hope this could clear up any confusion. If my post has helped out make sure to mark it as best answer.

Re: Adding Digital Items to Shop

Pamplemousse — Tue, 24 Aug 2021 00:08:20 GMT

Thanks very much for your help!

Re: Adding Digital Items to Shop

Metatron — Sun, 28 Aug 2022 16:38:22 GMT

Has there been any progress on being able to auto send download link for purchased digital product upon completion of sale?

Re: Adding Digital Items to Shop

RobynR — Tue, 30 Aug 2022 22:16:02 GMT

Hey @Metatron,

Welcome to the Community.

We do not currently have an update on this feature request. However, we do have a new way to create a feature request and get updates from our Product team in our Ideate Room. Feel free to also share your suggestions in our Ideate Room here: squ.re/ideate.

We appreciate your patience.