thread Receipt missing customer name in Payments Troubleshooting

Receipt missing customer name

kategriffin — Sun, 21 Sep 2025 16:56:55 GMT

Hi there,

My customer's names are not appearing on their receipts, they require this for insurance billing.

I have tried going through settings - business - receipts, and there is no option for this.

Help is appreciated!

Re: Receipt missing customer name

HC_Charlie — Sat, 05 Feb 2022 01:16:58 GMT

Hello @kategriffin and thanks for your question. Have your receipts ever featured your customer's names on them? I looked in my settings and could not find a spot to have a customer name printed when they have a transaction. You may need to utilize Invoices instead if you want a more itemized form of receipt that would show their name and info.

Maybe if someone else has a better solution they will also reply to your question.

Re: Receipt missing customer name

SammyGrace2414 — Sun, 13 Mar 2022 00:06:12 GMT

Hi @kategriffin!

I personally needed customer names to show on their receipts as well and managed to create a workaround! I utilize "tickets". I have them set to "Enter custom number or name".

Add items to cart

Add customer to cart

Click "Save Ticket"

Click "New Ticket"

Enter customer full name in the Ticket Name field

Click "Save"

Then you will need to open it again to cash it out.

Click "Tickets"

Open pending ticket

Click Review Sale & cash out as normal.

Please let me know what you think of this workaround!