thread Re: Discount Code in Payments Troubleshooting

Discount Code

rich872 — Sat, 20 Sep 2025 08:42:09 GMT

Where do I create the coupon code below (circled in green in pic below)? I set one up for online store item but that does not work when people purchase an item going through the normal square checkout (below), not through the online store...

Re: Discount Code

TheRealChipA — Tue, 12 Sep 2023 01:59:24 GMT

Hi @rich872 Coupon codes only apply online, as you’ve found out. To use the same discount in person, you’ll need to go to Dashboard > Items and add a new discount. You can give that discount the same code for tracking purposes.

FYI - I, and others, have suggested to Square that it would be amazing if they merged these two into one master list. But currently that is not available.

Regards,

Re: Discount Code

TheRealChipA — Tue, 12 Sep 2023 02:02:23 GMT

@rich872 Correction. The path is Desktop > Items & orders > Items > Discounts