thread Re: Cancellation policy . in Payments Troubleshooting

How can I remove/edit default Cancellation Policy message?

Ayano — Sun, 21 Sep 2025 16:54:56 GMT

The title of this thread has been edited by a Square Moderator from the original: "Cancellation policy."

How can I remove the preset cancellation policy ‘We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.’ ?
I was able to place own cancellation policy but not able to remove the presetting sentence. Please help.

Re: Cancellation policy .

lenjobakes — Sat, 05 Mar 2022 17:52:43 GMT

Hi @Ayano!

@JessPoynter is the Square Appointments guru!

Jess, do you have any insights?

Re: Cancellation policy .

JessPoynter — Tue, 15 Mar 2022 15:38:08 GMT

Originally I thought no, but I think I found a workaround!
@Ayano if you change your cutoff time to None in your Calendar and Booking options it will then eliminate the language in your cancellation policy.

Hope that helps!