thread Facebook Pixel Does Not Work Properly in Payments Troubleshooting

Facebook Pixel Does Not Work Properly

Polona — Sun, 21 Sep 2025 16:54:51 GMT

I have noticed that my product catalogue is not syncing properly with my Facebook shop. When I use Facebook pixel check tool at https://business.facebook.com/ads/microdata/debug
it gives me a couple of errors:

Products on your website can't be automatically added to your catalog because of these issues.
Errors:
A required field is missing: id
A required field is missing: price
A required field is missing: availability
A required field is missing: link

And of course my products contain price, ID and all the other values.
Is this something that will be fixed soon?

Re: Facebook Pixel Does Not Work Properly

JJ_ — Wed, 09 Mar 2022 17:18:36 GMT

Hey there @Polona

There was a recent issue regarding Facebook Pixel and Catalog sync. This issue has now been corrected. Could you confirm if you are still having issues?

Re: Facebook Pixel Does Not Work Properly

Polona — Wed, 09 Mar 2022 18:03:58 GMT

Hi JJ,

Yes, the issue is still there.
You can check it here: https://business.facebook.com/ads/microdata/debug?url=https%3A%2F%2Ftea-and-more.square.site%2Fproduct%2Fmemorial-candle-replacement-refill-burning-up-to-36hrs-5pcs%2F109

Re: Facebook Pixel Does Not Work Properly

JJ_ — Wed, 09 Mar 2022 20:52:50 GMT

I will recommend you contact our Square Online representatives @Polona. They can take a look at this and escalate it if needed.

Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

Re: Facebook Pixel Does Not Work Properly

Polona — Wed, 09 Mar 2022 21:08:34 GMT

Thanx, I just did that.