thread Re: Basic Lettermail Shipping in Payments Troubleshooting

Basic Lettermail Shipping

jmckartwork — Sun, 21 Sep 2025 16:52:52 GMT

Hi there! So I offer basic lettermail on some of my items because they are small enough. I have a shipping profile set up that includes 3 different shipping levels - basic lettermail, expedited parcel, and express shipping. The problem is, if someone orders more than 1 item from my shop, the parcel won't fit basic lettermail. Is there a way to hide the basic lettermail option if someone chooses more than 1 item? People keep ordering 3 or 4 items and choose basic lettermail and of course the package is too big for that option. Thanks!

Re: Basic Lettermail Shipping

BernadetteA — Fri, 06 May 2022 00:58:41 GMT

Hi @jmckartwork 👋👋

I just noticed that I never saw your previous reply to our other thread! 🙁 I'm very sorry that I didn't get a chance to reply to you earlier.

I believe you should be able to change your shipping rules so that any order quantity over 1 item does not display the basic letter mail option. I'm going to run a couple examples in my test account to confirm for you. 😊

Re: Basic Lettermail Shipping

BernadetteA — Sat, 14 May 2022 00:22:55 GMT

Hi again, @jmckartwork 👋

I'm having some difficulties recreating this 🤔 Can you give me a couple order numbers where people have been able to select the shipping option that should not be available for their cart quantity?

Thanks in advance!