thread How does a customer change her details she saved? Credit card has changed and new ones won’t save in Payments Troubleshooting

How does a customer change her details she saved? Credit card has changed and new ones won’t save

VJD — Sun, 21 Sep 2025 16:52:14 GMT

My customer has saved details and is trying to change them but the system is not allowing her. How do I get help for her? I will

lose the sale if I cannot advise her.

LukeNieuw — Wed, 11 May 2022 14:28:03 GMT

In your Square Dashboard you can remove her current (old) saved card.

VJD — Thu, 12 May 2022 00:20:34 GMT

I don’t save the cards they pay through the link.

JJ_ — Fri, 13 May 2022 22:10:04 GMT

Hello @VJD

I suggest you point them to profie.squareup.com so they can adjust their Square Profile.