thread Re: Cash drawer bill size in Payments Troubleshooting

Cash drawer bill size

Complainer — Sun, 21 Sep 2025 16:52:05 GMT

I just bought a usb cash drawer from Square, the bill slots are sized too narrow for Canadian bills. Anyone know if they have a different/proper size drawer?

Re: Cash drawer bill size

MayaP — Thu, 19 May 2022 13:21:07 GMT

Hi @Complainer,

Thanks for reaching out, sorry to hear you are having some issues with the cash drawer.

All our hardware are through 3rd party manufacturers, and are cash drawers are standard sized.

If you are running into issues with the recommended cash drawer, some sellers have used brands and models outside the ones we have listed. Please keep in mind since we have not tested other brands/models with our system compatibility is not guarantee.

We also do have a 30 day return policy on all hardware, so you can certainly send back the cash drawer if its not working out for you.

Please let me know if I can assist any further.

Re: Cash drawer bill size

Complainer — Thu, 19 May 2022 15:21:44 GMT

It would be nice if someone had some insight. Turns out you can take these things apart and adjust the bill size.

Re: Cash drawer bill size

MayaP — Sat, 21 May 2022 19:55:21 GMT

Thanks @Complainer for following up and letting us know!

Please reach out if you have more questions. Happy to help!