thread Re: Canadian client is asked for Zip Code instead of Postal code in Payments Troubleshooting

Canadian client is asked for Zip Code instead of Postal code

Robin71 — Sun, 21 Sep 2025 16:51:40 GMT

Hello,

Both my client and I are in Canada. When I sent him the Square invoice, he replied that Square asked him for his Zip Code, rather than his postal code. I believe my Square Dashboard is set up for Canadian customers, but perhaps I'm mistaken.

Is there a way to ensure that my clients are asked for a postal code instead of a Zip Code?

Thank you!

Re: Canadian client is asked for Zip Code instead of Postal code

JJ_ — Sat, 21 May 2022 21:14:50 GMT

Hey there @Robin71

In this case could there be a chance that the card being used is from a US Bank? If not then you'll want to reach out to our support team for them to investigate this for you, as your account is set up for Canadian payment processing.

I hope this information is helpful!

Re: Canadian client is asked for Zip Code instead of Postal code

Robin71 — Sun, 22 May 2022 04:03:12 GMT

Thank you JJ for your response. I believe the company is using a card from a Canadian bank, but I may check with them in case. As you recommended, I emailed the support team.

Thanks again JJ.

Best regards,