thread Re: Appointments: Client 2-step Verification by SMS only! in Payments Troubleshooting

Appointments: Client 2-step Verification by SMS only!

HCSalon — Sun, 21 Sep 2025 16:51:36 GMT

Clients cannot complete 2-step verification if they don't have SMS!

I have a clients who cannot use the Square Appointments booking service my business pays for because they do not have a mobile phone that can receive SMS messages. Therefore they cannot finalize 2-Step verification when setting up account with Square Appointments as they cannot receive the verification code Square sends to mobile phones.

It is unacceptable that my clients REQUIRE a SMS code to finalize 2-step verification, and cannot do this by way of email.

Square Appointments - Fix this issue ASAP!

Appointments: Allow Clients to complete 2-step Verification by email not ONLY by SMS

HCSalon — Fri, 20 May 2022 14:23:08 GMT

Clients cannot complete 2-step verification if they don't have SMS!

It is unacceptable that my clients REQUIRE a SMS code to finalize 2-step verification, and cannot do this by way of email.

Square Appointments - Fix this issue ASAP!

Re: Appointments: Client 2-step Verification by SMS only!

_Violet — Mon, 23 May 2022 13:56:29 GMT

Hi @HCSalon - Thanks for reaching out to us here on the Square Seller Community. We appreciate you sharing this feedback with us and advocating for your customers.

I’ve shared your post with our Product Team, as they are constantly improving our products based on feedback like this. I will be sure to let you know if they provide any further information or workarounds for this once they have replied back. Thank you for your patience in the meantime!

Re: Appointments: Client 2-step Verification by SMS only!

_Violet — Sun, 19 Jun 2022 18:04:21 GMT

Hi there again, @HCSalon 👋 I appreciate your patience here while awaiting my reply 🙏

I went ahead and merged your second post here. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. I also want to make sure you've seen our Community Etiquette Guidelines. We request that you do not post the same message in multiple places.

Now that that's been taken care of, I will share the response that I received from the Appointments Product Team below:

Unfortunately, we don’t support email for login on our Online Booking Sites at the moment. Although this feature isn’t currently available with Square, it’s a great idea and we can see how it would be beneficial to your clients.

To learn more about how feature requests work, please see this post from one of our Seller Community Moderators.

In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂

✨Please note that your clients can still book an appointment since we don’t require a login to book (the client can simply select “continue as guest”). They will still receive appointment notifications through email (reminders, reschedules, etc). but they will not be able to log in to view their appointments on the Online Booking Site, access payment information while booking for no-show protection or prepayment, etc.

I hope this information is helpful but please do let me know if you have any additional questions by replying to this thread. Thank you!