thread Re: Customers can’t log in to see appointments in Payments Troubleshooting

Customers can’t log in to see appointments

Hoskinsn — Sun, 21 Sep 2025 16:46:36 GMT

Hi there. I just started using square to have my clients book online, and they’ve all been telling me they can’t log in to see their appointments. They can book appointments and get reminders, but when the go to enter their customer code to login, the site says that the code doesn’t work. Any advice on how to fix this?

Thanks!

Re: Customers can’t log in to see appointments

MayaP — Wed, 23 Nov 2022 19:48:19 GMT

Hello @Hoskinsn, thank you for reaching out and letting us know. Your customer should not have to be entering in a customer code. The customer code is for Square merchants. Do you happen to have a picture of the code that it is asking? I strongly suggest you reach out to our Appointments Support Team so we can investigate this further, squ.re/contactsqsupport. I appreciate you working with us to get this resolved!