thread Require/mandatory customer information at checkout in Payments Troubleshooting

Require/mandatory customer information at checkout

ClimbingClub — Sun, 21 Sep 2025 16:45:11 GMT

Hi!

Is there a way to make the collection of customer information mandatory at checkout? We sell memberships and have third-party software where we input information from sales (we use remote access software to manage door access, so Square's member management is not sufficient).

We know this information can be captured at checkout, but we have had staff volunteers forget to collect customer names and emails. We would like to make this collection a requisite process to eliminate human forgetfulness/errors.

Solutions? Is this possible? Feature request?

Re: Require/mandatory customer information at checkout

Ellie_ — Mon, 23 Jan 2023 19:43:44 GMT

Hi there, @ClimbingClub,

We appreciate you posting this, currently, there is no option for mandatory account creation, it is only optional. We totally see how this feature would be valuable for businesses like yours. We actually recommend posting this on our Ideate board where Sellers like you post ideas and can vote on them.

Also, welcome to the Seller Community! 🥳 We are so happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette. Hope this helps! 😊