How can I grant Team Members access to Square Online?

Willar — Sun, 21 Sep 2025 16:44:20 GMT

The title of this thread has been edited by a Square Moderator from the original: "Team Management Bug"

Hello everyone, I’m setting up permissions for a new employee but it’s not working correctly. I’ve set permissions specifically for just item management and categories for them but it won’t let them login to square.online.

I randomly set different combinations of permissions, but it all leads to the same problem. It only works when I give full access but business information and sales and reports are not what I wish to share with them.

is anyone else having this problem with permissions not working correctly for team management?

Re: How can I grant Team Members access to Square Online?

_Violet — Sun, 12 Feb 2023 23:02:09 GMT

Hi @Willar - Thanks for reaching out to us here on the Square Seller Community👋

It sounds like you may have granted these Team Members access to item management for your Square Point of Sale instead of your Square Online Store. You would need to enable the Permission below to grant them access to your Online items:

I hope this information is helpful but please do let me know if you have any additional questions 🙂

thread Re: How can I grant Team Members access to Square Online? in Payments Troubleshooting

How can I grant Team Members access to Square Online?

Re: How can I grant Team Members access to Square Online?