thread Re: Numerous issues with inventory in Payments Troubleshooting

Numerous issues with inventory

JTPets — Sun, 21 Sep 2025 16:43:30 GMT

Hello,

I am experiencing a number of inventory issues in recent weeks with Square.

1: Stock forecast and Auto purchase orders disappeared without notice

-Auto purchase orders came back but are broken

-Stock forecast is still missing, perhaps why auto purchase orders are not updating stock

2: Cancelled or modified purchase orders do not seem to be releasing inventory back for sale, I have 2 examples of this currently. (perhaps tied to "overdue")

3: price on my website for 2 items shows $0 but $3.29 on my dashboard

If anyone can connect me with the teams or people from these teams to discuss my issues I would be grateful.

Re: Numerous issues with inventory

JTPets — Wed, 08 Mar 2023 17:09:29 GMT

Re: Numerous issues with inventory

_Violet — Thu, 09 Mar 2023 21:56:01 GMT

Hi @JTPets - I'm sorry to hear you're experiencing some trouble 😞

For these issues, I suggest that you get in touch with our Square for Retail and Square Online Support Teams via phone or email. If you haven't already, please reach out directly by logging into your Square account and heading here.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: Numerous issues with inventory

JTPets — Thu, 09 Mar 2023 22:06:20 GMT

Last out reach to support was not ideal, I belive Isabelle has flagged this to eng.