How to back out of a cart without entering a passcode

cruzh — Sun, 21 Sep 2025 16:34:51 GMT

Hello:

We like to log in using the passcode option, but we don't like the requirement to enter in a passcode to back out of a cart. In other thread's the answer was to disable all passcodes completely, but as stated above, we still want to use passcodes, just not for backing out of a cart.

How do we set it up so that a passcode is no longer asked when we back out of a cart?

Thanks.

Herb Cruz

Re: How to back out of a cart without entering a passcode

frances_a — Wed, 29 May 2024 01:09:17 GMT

Hello @cruzh 👋

Will any passcode work to back out of the payment screen/cancel the transaction? Or is an Owner/Admin passcode required?

There are a couple permissions you can enable for your team members that would allow them to cancel a sale in progress: Cancel transactions and To back out of customer-facing payment screen.

Let me know if enabling those permissions does the trick! Otherwise, I can reach out to the team for them to take a look.

Screenshots of your current permissions would be helpful, that way we can make sure everything looks right.

Thank you.

thread Re: How to back out of a cart without entering a passcode in Payments Troubleshooting

How to back out of a cart without entering a passcode

Re: How to back out of a cart without entering a passcode