thread Re: New to square, how do funds get deposited? Showing pick up date in Payments Troubleshooting

New to square, how do funds get deposited? Showing pick up date

HeyMony — Sun, 21 Sep 2025 16:34:14 GMT

I don't know what it means when it says pick up funds because there is nothing to retrieve. How do I actually get the funds in my account?

Thanks,

Simone

Re: New to square, how do funds get deposited? Showing pick up date

LukeNieuw — Mon, 24 Jun 2024 13:40:28 GMT

Hi @HeyMony

You need to connect your bank account account. In your Square Dashboard go to Account & Settings -> Business Information -> Bank Accounts and add your external Bank account there.

Funds get deposited within 1-2 Business days typically

Cheers!

Re: New to square, how do funds get deposited? Showing pick up date

HeyMony — Mon, 24 Jun 2024 14:48:04 GMT

Hi,

Thanks! I connected my bank account, but after that payment had come in. How do I now transfer it over, because it was paid before my bank account was connected and it showing a pick up date.

Re: New to square, how do funds get deposited? Showing pick up date

RobynR — Tue, 25 Jun 2024 12:51:15 GMT

Hey @HeyMony,

Thanks for reaching out to the Community.

Can you provide a screenshot of the "pick up date" message you are seeing?

Rest assured, once you link your bank account, you can start receiving your funds on any one of our transfer schedules. Your money can be transferred instantly, on the same day, or within one to two business days.

Learn how to link your bank account here and our transfer schedule here.

Re: New to square, how do funds get deposited? Showing pick up date

HeyMony — Wed, 26 Jun 2024 19:21:36 GMT

- Simone

Re: New to square, how do funds get deposited? Showing pick up date

BernadetteA — Thu, 27 Jun 2024 03:04:19 GMT

Hi @HeyMony 👋 The screenshot you posted appears to be a transaction receipt for a customer. The pickup time displayed is for the customer and is showing the pickup time for the item they purchased from you.

Since you connected your bank you will start receiving transfers into the account. Here is a support article that goes over the different transfer options you have.

Hope this helps you out, and please let us know if you have additional questions.

Re: New to square, how do funds get deposited? Showing pick up date

HeyMony — Sat, 29 Jun 2024 14:51:30 GMT

I am the customer..it was a test order and I do dance classes.. there's nothing to pick up, the product is the dance class. I ended up requesting a refund on the 24th of June, still waiting for the funds to be returned.

- Simone

Re: New to square, how do funds get deposited? Showing pick up date

Katie_SQ — Tue, 02 Jul 2024 02:38:28 GMT

Thanks for that information @HeyMony!

Because we're unable to discuss account-specific details here on the Seller Community, I'd recommend reaching out to our Phone Support Team directly for this one. They’ll be able to take a look at your account with you and investigate the status of your refund further. 🙂

Our Support Team is available at 855-809-9000, from Monday to Friday, 6AM-6PM, Pacific Time.