thread Re: Bug: Item creation in a purchase order does not apply default fulfillment settings in Payments Troubleshooting

Bug: Item creation in a purchase order does not apply default fulfillment settings

JTPets — Sun, 21 Sep 2025 16:33:20 GMT

Duplicatable bug: create an item in a purchase order and defualt fulfillment options are not applied.

Re: Bug: Item creation in a purchase order does not apply default fulfillment settings

MayaP — Tue, 06 Aug 2024 15:16:37 GMT

Thanks for bringing this to our attention. I tested this on my demo account, and the fulfillment settings saved correctly when creating a new item from purchase orders.

To assist you more effectively, could you please walk me through the exact steps you're taking when creating the item and adding fulfillment? Additionally, let me know which browser and device you're using.

Re: Bug: Item creation in a purchase order does not apply default fulfillment settings

JTPets — Tue, 06 Aug 2024 15:39:38 GMT

Creating an item with a purchase order:

(view in My Videos)

Re: Bug: Item creation in a purchase order does not apply default fulfillment settings

JTPets — Tue, 06 Aug 2024 15:40:44 GMT

Creating an item the normal way

(view in My Videos)

Re: Bug: Item creation in a purchase order does not apply default fulfillment settings

MayaP — Tue, 06 Aug 2024 23:08:01 GMT

I have escalated this, and our engineers are investigating. I will keep you updated @JTPets.

Re: Bug: Item creation in a purchase order does not apply default fulfillment settings

JTPets — Fri, 09 Aug 2024 14:40:25 GMT

To all the devs, just a heads-up: it's not a browser issue on my end. I've tried it on a fresh browser, and unfortunately, it's the same story. Also, it's not device-specific for me. Thanks for understanding!

(view in My Videos)

Re: Bug: Item creation in a purchase order does not apply default fulfillment settings

MayaP — Mon, 12 Aug 2024 12:22:15 GMT

Good morning, @JTPets. Thank you for your continued patience. Our engineers are still investigating the issue, and we appreciate your cooperation.

Re: Bug: Item creation in a purchase order does not apply default fulfillment settings

MayaP — Thu, 15 Aug 2024 23:07:00 GMT

Hi @JTPets,

Thank you for your patience as our team works on resolving this issue. I see that they've already been in touch with you, and we're committed to ensuring everything is sorted out promptly.

Please don't hesitate to reach out if you have any further questions or need additional assistance.