thread Re: Can't Add Employee to Appointments in Payments Troubleshooting

Can't Add Employee to Appointments

HistoryLover — Sun, 21 Sep 2025 16:30:04 GMT

Hello,

I'm working on setting square up to take bookings for my company, but I can't seem to get it to work right. I am unable to add/assign an employee to a booked appointment.

Right now, the employee is given permission for appointments, and I have added them as the team member on the service item itself.

However, when I go to the appointment calendar and click on the appointment, the side pop up just says "deleted staff" under staff (I have not deleted any staff member). When I go to edit the appointment, there isn't an option to add an employee, and instead I see the yellow alert triangle and the text "is not assigned to perform SERVICE NAME HERE".

I cannot figure out what is wrong and how to fix it. Can anyone help?

Re: Can't Add Employee to Appointments

Lou8 — Wed, 29 Jan 2025 14:51:47 GMT

Thanks for posting on the Community @HistoryLover 🙂.

You're able to edit the team member assigned to an appointment from the calendar:

Access your Appointments calendar, and click on the appointment.
In the details section, click on Edit.
Click directly on the service. You'll have a pop-up with the price and the staff.
Click on Staff to view the drop down and select the prefect team member.
Save.

I suggest going through each service to ensure that your team members are correctly assigned. I'd also make sure that your staff is bookable online:

Go to Team Members and click on the team member.
In the pop-up showing their details, click on Appointments.
Toggle on Bookable by customers online.
Save.

I hope this help, but let me know if you have any other issues.