Account Verification Issues & Broken Reader

bawbaw — Sun, 21 Sep 2025 16:28:04 GMT

Pre-Covid I purchased a Gen 1 reader and ended up being unable to use it for a couple years until I got the opportunity to table at an upcoming convention. And now I have two problems:

1. Account verification

I guess all those years ago I may have partially set up my square account but again, I never used it or fully activated it. Since then I have moved houses and contact information. Fast forward to now I am trying to update my information but I am already locked out of the option to update things or attempt to re-verify. I have contacted text support and email with both telling me basically "I can't look up what went wrong or your information. Look for another POS provider." This is ridiculous that I am left in the dark to what went wrong. I am the same self business with the same banking information I truly don't understand why I can't even submit a ticket for review.

2. Broken reader

Continuing with the fact that I have never used the square machine I purchased all those years ago ..It's broken. I have never touched it out of the packaging besides maybe plugging it in once otherwise I had it sitting in a drawer. Don't know if its because It's an old model but its just wild to me that an unused device could break so easily.

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Re: Account Verification Issues & Broken Reader

Kassi_ — Mon, 16 Jun 2025 19:37:49 GMT

Hey there, @bawbaw -

Sorry to hear that you haven't been able to verify your identity for your account. Unfortunately, the information that Customer Support provided you - is correct. If you weren't able to pass the identity verification after so many tries, Square will not be able to provide payment services for your business.

thread Account Verification Issues & Broken Reader in Payments Troubleshooting

Account Verification Issues & Broken Reader

Re: Account Verification Issues & Broken Reader