thread Re: How to Start a Chat with Square in Payments Troubleshooting

How to Start a Chat with Square

Wotan — Sun, 21 Sep 2025 16:14:33 GMT

Hello,

is there a way to start a customer service chat?

as has Paypal, which has an internal messaging service.

Greetings

Re: How to Start a Chat with Square

sayra — Tue, 22 Jun 2021 00:19:50 GMT

Hello @Wotan,

We have a phone team that's available Monday-Friday. You can obtain your customer code by going here. Please make sure you're signed in on the top right first and then select > More > I Don't See My Issue. It'll show our phone number and your customer code needed to call there.

We also offer support here on Facebook and on Twitter on weekends. As well as in-app support via chat.

Re: How to Start a Chat with Square

Wotan — Tue, 22 Jun 2021 00:47:29 GMT

Hello and thanks for answering.

I already sent an email 27 hours ago but they don't answer.

a query:

1. In which part of the website or application is the live chat?

Thank you

Re: How to Start a Chat with Square

MJD — Tue, 22 Jun 2021 07:55:04 GMT

There is not a live text chat feature on Square, you can contact square by phone or by email.

Please be patient, Square can take up to 48hrs to reply to emails, for more direct support, please reach a square representative via the phone!

Alternatively you can share your questions here in the seller community for the Square team and other community members to answer. Account specific issues cannot be solved on the seller community if personal details are required to answer your question, this is for yours and your business' safety.