Images Not Displaying Correctly

MJTURNERPHOTO — Sun, 21 Sep 2025 16:14:08 GMT

Hi.

I have set all my images to a 600px x 600px square crop and the image display size in settings to 1:1 - but when viewed on my live site the images are cropped at the top and bottom.

Example: De Ireby's Tower: Carlisle Castle VIII, City of Carlisle - Photographic Print | M J Turner Photography

It is a portrait image, but I have added black space at either side to create a square shape - yet it is still cropping the top and bottom of the picture off.

I have noticed that the original image is showing in the menu here:

City of Carlisle Photographic Prints by M J Turner Photography | M J Turner Photography

So not sure why it is cropping on the item page....Is there a remedy for this?

Thanks for your help.

Re: Images Not Displaying Correctly

HC_Charlie — Sat, 04 Dec 2021 02:13:51 GMT

Hello @MJTURNERPHOTO I'm sorry you're having trouble with you website. Can you check this...

when you go into the section where your images appear, check the setting for Shape (or aspect ratio). I am thinking that maybe on one page it is set for a square, and on the other page it is set for something else?

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Images Not Displaying Correctly

Re: Images Not Displaying Correctly