Scanners not working

ChrisScott — Sun, 21 Sep 2025 16:14:03 GMT

I have been using square this morning but all of sudden scanners on two separate square stands have both stopped working. Any others with same issue?

Re: Scanners not working

Breffni — Tue, 14 Dec 2021 13:01:47 GMT

Hi @ChrisScott thanks for writing in and I'm sorry this post was missed!

If you are still experiencing this issue with your barcode scanners and Square Stands I would start by confirming both your Apple iOS and Square app are up to date.

Then follow the troubleshooting steps listed in this support article.

If you are still unable to connect your scanners after doing so, please contact our Customer Support team - they will have more access than we would here in the Seller Community.

thread Scanners not working in Payments Troubleshooting

Scanners not working

Re: Scanners not working