https://community.squareup.com/t5/Payments-Troubleshooting/Reader-didnt-take-payment/m-p/342152#M59847 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/427595">@roslinart</a>, welcome to the Seller Community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> <P>&nbsp;</P> <P>Sorry to hear your first payment with the Square Reader did not go through.&nbsp;</P> <P>&nbsp;</P> <P>Can you give me a little more detail on how you processed the transaction so I can help here?&nbsp;</P> <P>&nbsp;</P> <P>- Was your Square Reader <A href="https://squareup.com/help/gb/en/article/5639-set-up-the-square-reader-for-contactless-and-chip" target="_blank">fully connected to your mobile device</A>? Also what model device were you using?&nbsp;</P> <P>&nbsp;</P> <P>- Did you receive a specific decline or error message?&nbsp;</P> <P>&nbsp;</P> <P>I'll keep an eye out for your reply!&nbsp;</P> Wed, 16 Feb 2022 11:20:39 GMT Breffni 2022-02-16T11:20:39Z https://community.squareup.com/t5/Payments-Troubleshooting/Reader-didnt-take-payment/m-p/341756#M59846 <P>I used my Square for the first time recently and although the customer swiped the card twice the payment didn't go through. Hence, he got the items for free....Havent used it since.&nbsp;</P> Sun, 21 Sep 2025 16:11:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Reader-didnt-take-payment/m-p/341756#M59846 roslinart 2025-09-21T16:11:34Z https://community.squareup.com/t5/Payments-Troubleshooting/Reader-didnt-take-payment/m-p/342152#M59847 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/427595">@roslinart</a>, welcome to the Seller Community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> <P>&nbsp;</P> <P>Sorry to hear your first payment with the Square Reader did not go through.&nbsp;</P> <P>&nbsp;</P> <P>Can you give me a little more detail on how you processed the transaction so I can help here?&nbsp;</P> <P>&nbsp;</P> <P>- Was your Square Reader <A href="https://squareup.com/help/gb/en/article/5639-set-up-the-square-reader-for-contactless-and-chip" target="_blank">fully connected to your mobile device</A>? Also what model device were you using?&nbsp;</P> <P>&nbsp;</P> <P>- Did you receive a specific decline or error message?&nbsp;</P> <P>&nbsp;</P> <P>I'll keep an eye out for your reply!&nbsp;</P> Wed, 16 Feb 2022 11:20:39 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Reader-didnt-take-payment/m-p/342152#M59847 Breffni 2022-02-16T11:20:39Z