thread Re: Performance Issue: Delayed Transfers sent on 30 May in Payments Troubleshooting

Performance Issue: Delayed Transfers sent on 30 May

dotbagels1 — Sun, 21 Sep 2025 16:09:25 GMT

The title of this thread has been edited from the original: Payouts not happened!

Has anyone not received there payout from over the weekend?

Normally hits my account just after the pay out email.

and tonight nothing! I have two businesses and both are same hence wondering if it’s all???

Re: Payouts not happened!

FitMyDashCam — Mon, 30 May 2022 17:32:03 GMT

I have the same issue. Nothing waiting inbound with the bank.

Disappointing that Square support is closed for the day too. This is poor from a financial service.

Re: Payouts not happened!

vincewak — Mon, 30 May 2022 17:32:05 GMT

same here, normally hits my account at 16:25 ish but nothing yet.

Re: Payouts not happened!

dotbagels1 — Mon, 30 May 2022 17:34:56 GMT

Spoke to 3 other local businesses and they saying the same!

Re: Payouts not happened!

vincewak — Mon, 30 May 2022 17:37:53 GMT

at least we know we are not alone so should not be a problem getting it sorted, however we should be able to contact support staff at least to 8pm to let them know there is a problem

Re: Payouts not happened!

tranguyen — Mon, 30 May 2022 17:42:04 GMT

Thank you for flagging this @dotbagels1 @vincewak @FitMyDashCam. Our engineering team are aware of the delay in transfers appearing in your account. They are working to implement a solution. While we don't have any update right now, I'd recommend keeping an eye on our Status Page as this is where we'll be sharing more information as we have them.

Apology for the disruption!

Re: Payouts not happened!

dotbagels1 — Mon, 30 May 2022 17:42:22 GMT

100% agree! Our pay day tomorrow too as. Gonna definitely need the payout 😬 not happy

Re: Payouts not happened!

FitMyDashCam — Mon, 30 May 2022 18:26:26 GMT

And now I’ve just had 2 emails to say that Square are unable to make the payouts??

Re: Payouts not happened!

FitMyDashCam — Mon, 30 May 2022 18:28:41 GMT

Square balance is now showing the balance that should have been transferred. I COULD transfer it now, but will that work and why should I be paying the extra 1% fee on a 4-figure sum? 🤔

Re: Payouts not happened!

Katieukk — Mon, 30 May 2022 18:37:22 GMT

Same issue here, and the emails too, we had a lot to transfer its really worrying especially as the emails indicate its something we have done wrong - bank account etc.

Payment problem

AndyDales — Mon, 30 May 2022 18:37:34 GMT

Has anyone else not had the weekend money go in this evening

Re: Payouts not happened!

FitMyDashCam — Mon, 30 May 2022 18:41:18 GMT

Square need to get an email or push notification out NOW to let people know what’s going on.

How this happens I have no idea; but to have emails with false info still going out is worrying. I trust square with my business revenue, and they can’t seem to get extremely important info to us when it’s needed?

Re: Payouts not happened!

Katieukk — Mon, 30 May 2022 18:43:09 GMT

yes totally, but instead of that I have had an email just now telling me I need to re-link my bank account?? I am not trusting this at all.

Re: Payouts not happened!

Katieukk — Mon, 30 May 2022 18:45:32 GMT

My account shows no Bank account now!

Re: Payouts not happened!

Katieukk — Mon, 30 May 2022 18:48:31 GMT

relinked and says 4 days to verify. I need this money for my business or I will have no need for a reader!

Re: Payouts not happened!

FitMyDashCam — Mon, 30 May 2022 18:49:49 GMT

I’d not re-link if I were you…. Wait for Square to sort it out.

Mine shows blank in the app until I click through then I can see details as normal.

Re: Payment problem

FitMyDashCam — Mon, 30 May 2022 18:52:06 GMT

Yes, see the ongoing post here: https://www.sellercommunity.com/t5/General-Discussion/Payouts-not-happened/td-p/369959

Re: Payouts not happened!

AndyDales — Mon, 30 May 2022 18:56:34 GMT

i have had to reset my bank details as it was showing no bank account details. its pay day for my staff as well. Not happy

Re: Payouts not happened!

vincewak — Mon, 30 May 2022 18:57:47 GMT

had 1 e-mail saying the transfer failed and to check my bank details. I don't think i will be doing anything an automated e-mail tells me to

Relink bank account

ovenbird — Mon, 30 May 2022 18:59:14 GMT

Today after. whole year Square couldn't progress my payments and an email was sent saying that I needed to relink the bank account as a problem occurred. Initially I thought it was the usual scam email but the I checked the account and my bank account did indeed disappear. Has anyone experienced such issue at all? I need to wait 7 days ok fine but it feel now a bit concerned that a bank account can disappear out of the blue.